Global CRM Software Market Size, Status and Forecast 2025

  • receipt Report ID : 48472
  • calendar_today Published On: Jul, 2018
  • file_copy Pages: 94
  • list Business Services

This report studies the global CRM Software market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global CRM Software market by companies, region, type and end-use industry.

CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.

CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.

In 2017, the global CRM Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered

Salesforce

SAP

Oracle Siebel

Microsoft Dynamics

NetSuite

IBM

Workbooks

Nimble

Insightly

Zoho

UserVoice

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Market segment by Type, the product can be split into

Small & mid-sized Enterprises

Large Enterprises

Market segment by Application, split into

Customer service

Distribution

Manufacturing

Marketing

Sales

Social networking

Supply chain

Vertical industries

The study objectives of this report are:

To study and forecast the market size of CRM Software in global market.

To analyze the global key players, SWOT analysis, value and global market share for top players.

To define, describe and forecast the market by type, end use and region.

To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.

To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.

To identify significant trends and factors driving or inhibiting the market growth.

To analyze the opportunities in the market for stakeholders by identifying the high growth segments.

To strategically analyze each submarket with respect to individual growth trend and their contribution to the market

To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market

To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of CRM Software are as follows:

History Year: 2013-2017

Base Year: 2017

Estimated Year: 2018

Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

CRM Software Manufacturers

CRM Software Distributors/Traders/Wholesalers

CRM Software Subcomponent Manufacturers

Industry Association

Downstream Vendors

Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:

Regional and country-level analysis of the CRM Software market, by end-use.

Detailed analysis and profiles of additional market players.

Frequently Asked Questions

The base year for the study has been considered 2019, historic year 2014 and 2018, the forecast period considered is from 2020 to 2027. The regions analyzed for the market include North America, Europe, South America, Asia Pacific, and Middle East and Africa. These regions are further analyzed at the country-level. The study also includes attractiveness analysis of type, application and regions which are benchmarked based on their market size, growth rate and attractiveness in terms of present and future opportunity for understanding the future growth of the market.

Market is segmented on the basis:

  • By Type
  • By Application
  • By Region
  • By Country
  • By Manufacturer

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. The report emphasizes on all the key trends that play a vital role in the enlargement of the market from 2019 to 2026.

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.

Table of Contents

Global CRM Software Market Size, Status and Forecast 2025

1 Industry Overview of CRM Software

1.1 CRM Software Market Overview

1.1.1 CRM Software Product Scope

1.1.2 Market Status and Outlook

1.2 Global CRM Software Market Size and Analysis by Regions (2013-2018)

1.2.1 United States

1.2.2 Europe

1.2.3 China

1.2.4 Japan

1.2.5 Southeast Asia

1.2.6 India

1.3 CRM Software Market by Type

1.3.1 Small & mid-sized Enterprises

1.3.2 Large Enterprises

1.4 CRM Software Market by End Users/Application

1.4.1 Customer service

1.4.2 Distribution

1.4.3 Manufacturing

1.4.4 Marketing

1.4.5 Sales

1.4.6 Social networking

1.4.7 Supply chain

1.4.8 Vertical industries

2 Global CRM Software Competition Analysis by Players

2.1 CRM Software Market Size (Value) by Players (2013-2018)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 Salesforce

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 CRM Software Revenue (Million USD) (2013-2018)

3.2 SAP

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 CRM Software Revenue (Million USD) (2013-2018)

3.3 Oracle Siebel

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 CRM Software Revenue (Million USD) (2013-2018)

3.4 Microsoft Dynamics

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 CRM Software Revenue (Million USD) (2013-2018)

3.5 NetSuite

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 CRM Software Revenue (Million USD) (2013-2018)

3.6 IBM

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 CRM Software Revenue (Million USD) (2013-2018)

3.7 Workbooks

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 CRM Software Revenue (Million USD) (2013-2018)

3.8 Nimble

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 CRM Software Revenue (Million USD) (2013-2018)

3.9 Insightly

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 CRM Software Revenue (Million USD) (2013-2018)

3.10 Zoho

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 CRM Software Revenue (Million USD) (2013-2018)

3.11 UserVoice

4 Global CRM Software Market Size by Type and Application (2013-2018)

4.1 Global CRM Software Market Size by Type (2013-2018)

4.2 Global CRM Software Market Size by Application (2013-2018)

4.3 Potential Application of CRM Software in Future

4.4 Top Consumer/End Users of CRM Software

5 United States CRM Software Development Status and Outlook

5.1 United States CRM Software Market Size (2013-2018)

5.2 United States CRM Software Market Size and Market Share by Players (2013-2018)

5.3 United States CRM Software Market Size by Application (2013-2018)

6 Europe CRM Software Development Status and Outlook

6.1 Europe CRM Software Market Size (2013-2018)

6.2 Europe CRM Software Market Size and Market Share by Players (2013-2018)

6.3 Europe CRM Software Market Size by Application (2013-2018)

7 China CRM Software Development Status and Outlook

7.1 China CRM Software Market Size (2013-2018)

7.2 China CRM Software Market Size and Market Share by Players (2013-2018)

7.3 China CRM Software Market Size by Application (2013-2018)

8 Japan CRM Software Development Status and Outlook

8.1 Japan CRM Software Market Size (2013-2018)

8.2 Japan CRM Software Market Size and Market Share by Players (2013-2018)

8.3 Japan CRM Software Market Size by Application (2013-2018)

9 Southeast Asia CRM Software Development Status and Outlook

9.1 Southeast Asia CRM Software Market Size (2013-2018)

9.2 Southeast Asia CRM Software Market Size and Market Share by Players (2013-2018)

9.3 Southeast Asia CRM Software Market Size by Application (2013-2018)

10 India CRM Software Development Status and Outlook

10.1 India CRM Software Market Size (2013-2018)

10.2 India CRM Software Market Size and Market Share by Players (2013-2018)

10.3 India CRM Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)

11.1 Global CRM Software Market Size (Value) by Regions (2018-2025)

11.1.1 United States CRM Software Revenue and Growth Rate (2018-2025)

11.1.2 Europe CRM Software Revenue and Growth Rate (2018-2025)

11.1.3 China CRM Software Revenue and Growth Rate (2018-2025)

11.1.4 Japan CRM Software Revenue and Growth Rate (2018-2025)

11.1.5 Southeast Asia CRM Software Revenue and Growth Rate (2018-2025)

11.1.6 India CRM Software Revenue and Growth Rate (2018-2025)

11.2 Global CRM Software Market Size (Value) by Type (2018-2025)

11.3 Global CRM Software Market Size by Application (2018-2025)

12 CRM Software Market Dynamics

12.1 CRM Software Market Opportunities

12.2 CRM Software Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 CRM Software Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 CRM Software Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

1

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