Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

Published On: June 2018 | Report ID: 37491 | Category: TechnologyPages: 101

This report studies the global Interactive Voice Response (IVR) market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Interactive Voice Response (IVR) market by companies, region, type and end-use industry.

In 2017, the global Interactive Voice Response (IVR) market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global top players, covered

inContact Inc.

Nuance Communications, Inc.

Genesys Telecommunication Laboratories, Inc.

8x8, Inc.

AT&T Inc.

Avaya Inc.

Aspect Software Parent, Inc.

24/7 Customer, Inc.

Verizon Communications Inc.

Five9, Inc.

Cisco Systems, Inc.

Convergys Corporation

West Corporation

IVR Lab

NewVoiceMedia

Liveops, Inc.

Ozonetel Communications Pvt. Ltd.

Evolve Ip, LLC

Market segment by Regions/Countries, this report covers

United States

Europe

China

Japan

Southeast Asia

India

Market segment by Type, the product can be split into

Speech Based

Touch-tone Based

Market segment by Application, split into

BFSI

Travel and Hospitality

Pharma and Healthcare

Telecommunications

Others

The study objectives of this report are:

To study and forecast the market size of Interactive Voice Response (IVR) in global market.

To analyze the global key players, SWOT analysis, value and global market share for top players.

To define, describe and forecast the market by type, end use and region.

To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.

To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.

To identify significant trends and factors driving or inhibiting the market growth.

To analyze the opportunities in the market for stakeholders by identifying the high growth segments.

To strategically analyze each submarket with respect to individual growth trend and their contribution to the market

To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market

To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:

History Year: 2013-2017

Base Year: 2017

Estimated Year: 2018

Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

Interactive Voice Response (IVR) Manufacturers

Interactive Voice Response (IVR) Distributors/Traders/Wholesalers

Interactive Voice Response (IVR) Subcomponent Manufacturers

Industry Association

Downstream Vendors

Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:

Regional and country-level analysis of the Interactive Voice Response (IVR) market, by end-use.

Detailed analysis and profiles of additional market players.

Table of Contents

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

1 Industry Overview of Interactive Voice Response (IVR)

1.1 Interactive Voice Response (IVR) Market Overview

1.1.1 Interactive Voice Response (IVR) Product Scope

1.1.2 Market Status and Outlook

1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)

1.2.1 United States

1.2.2 Europe

1.2.3 China

1.2.4 Japan

1.2.5 Southeast Asia

1.2.6 India

1.3 Interactive Voice Response (IVR) Market by Type

1.3.1 Speech Based

1.3.2 Touch-tone Based

1.4 Interactive Voice Response (IVR) Market by End Users/Application

1.4.1 BFSI

1.4.2 Travel and Hospitality

1.4.3 Pharma and Healthcare

1.4.4 Telecommunications

1.4.5 Others

2 Global Interactive Voice Response (IVR) Competition Analysis by Players

2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 inContact Inc.

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.2 Nuance Communications, Inc.

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.3 Genesys Telecommunication Laboratories, Inc.

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.4 8x8, Inc.

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.5 AT&T Inc.

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.6 Avaya Inc.

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.7 Aspect Software Parent, Inc.

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.8 24/7 Customer, Inc.

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.9 Verizon Communications Inc.

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.10 Five9, Inc.

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)

3.11 Cisco Systems, Inc.

3.12 Convergys Corporation

3.13 West Corporation

3.14 IVR Lab

3.15 NewVoiceMedia

3.16 Liveops, Inc.

3.17 Ozonetel Communications Pvt. Ltd.

3.18 Evolve Ip, LLC

4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2013-2018)

4.1 Global Interactive Voice Response (IVR) Market Size by Type (2013-2018)

4.2 Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)

4.3 Potential Application of Interactive Voice Response (IVR) in Future

4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 United States Interactive Voice Response (IVR) Development Status and Outlook

5.1 United States Interactive Voice Response (IVR) Market Size (2013-2018)

5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

5.3 United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)

6 Europe Interactive Voice Response (IVR) Development Status and Outlook

6.1 Europe Interactive Voice Response (IVR) Market Size (2013-2018)

6.2 Europe Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

6.3 Europe Interactive Voice Response (IVR) Market Size by Application (2013-2018)

7 China Interactive Voice Response (IVR) Development Status and Outlook

7.1 China Interactive Voice Response (IVR) Market Size (2013-2018)

7.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

7.3 China Interactive Voice Response (IVR) Market Size by Application (2013-2018)

8 Japan Interactive Voice Response (IVR) Development Status and Outlook

8.1 Japan Interactive Voice Response (IVR) Market Size (2013-2018)

8.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

8.3 Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)

9 Southeast Asia Interactive Voice Response (IVR) Development Status and Outlook

9.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2013-2018)

9.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

9.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)

10 India Interactive Voice Response (IVR) Development Status and Outlook

10.1 India Interactive Voice Response (IVR) Market Size (2013-2018)

10.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)

10.3 India Interactive Voice Response (IVR) Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)

11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2018-2025)

11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.1.2 Europe Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.1.3 China Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.1.4 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.1.5 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.1.6 India Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)

11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2018-2025)

11.3 Global Interactive Voice Response (IVR) Market Size by Application (2018-2025)

12 Interactive Voice Response (IVR) Market Dynamics

12.1 Interactive Voice Response (IVR) Market Opportunities

12.2 Interactive Voice Response (IVR) Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 Interactive Voice Response (IVR) Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 Interactive Voice Response (IVR) Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

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